Wigzi FAQ


The Single Retractable Gel Leash and Dual Rope Gel Handle Leashes, by Wigzi LLC are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. These products are covered by a two-year warranty that protects the original owner against manufacturing defects in materials and workmanship. If the product fails due to a manufacturing defect, we will repair the product, without charge, or replace it at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors, chewing while walking and materials over extended time and use. Leashes that have been chewed void the warranty. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. If you believe you have a warranty claim, please complete the contact form and a Wigzi representative will contact you with next steps in the warranty claim process.

The Dual Doggie Retractable Leash, by Wigzi LLC is warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. These products are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship. If the product fails due to a manufacturing defect, we will repair the product, without charge, or replace it at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors, chewing while walking and materials over extended time and use. Leashes that have been chewed void the warranty. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. If you believe you have a warranty claim, please complete the Warranty Claim form located above, and a Wigzi representative will contact you with next steps in the warranty claim process.

Our dog leashes are made in China. Wigzi products are designed and tested in the USA.

Wigzi independently tests our products to ensure your health and safety. All Wigzi gel handles are free of harmful chemicals. This includes the gel inside the handle. For a test report please contact us.

Please return your leash to the store you purchased it from. If you need additional support please email us through our website and we'll be glad to help.

We produce each retractable leash with stainless steel, rust proof technology. We add 10% chromium to prevent rust so you may walk in the rain with peace of mind. The retractable spring inside is fine tuned so that it smoothly extends fully up to 16 feet and fully retracts back easily. This is the result of many years of development and testing. Smaller springs are found in smaller retractables and only extend 13 feet. Our Dual doggie is even smaller because we have to fit 2 springs in every dual doggie leash. Those leashes have springs that allow for a maximum of 10 feet per dog due to the size. 

Wigzi is sold mainly in the USA but also in countries all over the world. We ship anywhere so please contact us if you are interested in purchasing Wigzi leashes outside the USA. Currently we are sold in the USA, Japan, Korea, Germany, Netherlands, Thailand, China, Canada, Iceland, Dubai and many other countries.